TIRE SHOPS
Quote the right tire the first time, and have it on the rack when they arrive.
A tire shop lives on volume and the size on the sidewall. We connect vehicle and tire details, inventory checks, scheduling, quotes, installation status, seasonal reminders, and follow-up so the counter quotes faster and the rack holds what was promised.
A day that will sound familiar
The first cold morning of the year
The line at the counter is six deep before the bays open. Half of them want winter tires and do not know their size. The counter person is reading sidewalls in the lot, walking back to check the rack, and finding that the size on the second car is out of stock in the brand they quoted on the phone yesterday. The phone is ringing under all of it, and every caller starts with the same question: do you have my size, and what does it cost?
In bay three a set of four is mounted and balanced, but the customer walked to the coffee shop and nobody has their number handy to say it is done. A quote given on Tuesday for a set on a truck was never followed up, and the customer bought online. The spring reminder list from last year is in the same spreadsheet, unopened since April. The shop will do a hundred tires today and lose the next hundred to the phone.
Five workflows
What changes for tire shops.
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01Vehicle and tire details
TodayThe size is asked on the phone, read off the sidewall in the lot, and written on a ticket.
ConnectedThe customer gives the vehicle or a photo of the sidewall from their phone. The size, load rating, and speed rating are on the record before anyone walks to the lot. Repeat customers are matched to what they bought last time.
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02Inventory checks before the quote
TodayThe quote is given from memory. Stock is checked after the customer says yes.
ConnectedThe quote is built from what is on the rack and what the supplier can deliver by when. The customer sees in-stock options first and the counter does not promise a set that is not there.
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03Appointment scheduling
TodayWalk-ins and phone bookings fight for the same bays, and the counter guesses at how long each install takes.
ConnectedInstalls are booked into bay slots sized by the job: four tires, two tires, a repair, an alignment. Walk-ins are told the real wait. The customer gets a confirmation and a reminder.
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04Quotes and follow-up
TodayQuotes go out by phone or on a card. Nobody follows up, and the customer buys online.
ConnectedEvery quote is a record the customer can open on their phone with the options side by side. If it is not booked by a set day, a follow-up goes out, and the counter sees which quotes are going cold.
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05Installation status and seasonal reminders
TodayThe customer waits in the lobby or wanders off. Seasonal swaps are remembered by the customer, not the shop.
ConnectedMounted, balanced, torqued, done: the customer gets a message when the car is ready. Customers with stored seasonal sets get their swap reminder and a booking link before the first cold or warm week.
Where it breaks
Four places the process usually fails.
- THE SIZE READ IN THE LOTEvery walk to a sidewall is a minute the counter is not quoting. Every size misheard on the phone is a set that does not fit.
- THE QUOTE FOR A TIRE YOU DO NOT HAVEA price given from memory is a promise the rack has to keep. When it cannot, the customer leaves with the competitor’s number.
- THE CUSTOMER WHO WANDERED OFFThe set is done in forty minutes. The customer comes back in ninety. The bay held a finished car for fifty of them.
- THE SEASONAL LIST NOBODY OPENSYour storage customers are the easiest bookings of the year, and they book elsewhere because the reminder never came.
One handoff, before and after
A phone call asking for four tires on a half-ton pickup
- The counter asks for the size. The customer guesses. The counter quotes a set from memory.
- The customer says they will come Saturday. Nothing is written down.
- Saturday morning the truck arrives. The sidewall says a different size than the one quoted.
- The rack does not have four of the right size. The customer is offered a pricier set or a Tuesday order.
- The customer leaves and buys online. The quote was never recorded, so no one follows up.
- The customer texts a photo of the sidewall. The size and ratings land on a record tied to the truck.
- The quote shows three options that are on the rack and one the supplier can deliver Friday.
- The customer picks a set and books a Saturday slot from the quote. A reminder goes out Friday.
- The set is pulled and staged before the truck arrives. The install runs in the booked bay.
- When the tech marks it done, the customer is told, pays, and is offered a rotation reminder for the spring.
What to track
The numbers that tell you whether it is working.
We do not promise a percentage. We show you which numbers to watch, and we measure them before and after.
- Quotes given without a confirmed sizeEvery one of these has a chance of being wrong, and a wrong set is a wasted bay slot and a lost customer.
- Quotes that turned into booked installsThe gap between quoted and booked is where online sellers take your customers.
- Time from install complete to customer notifiedThe bay is only free when the car leaves it.
- Walk-in wait time told versus actualA wait that runs long is a customer who does not come back for the next set.
- Seasonal storage customers rebooked before the seasonThese are your surest bookings. The reminder is the whole job.
- Sets promised that were not on the rack at the appointmentThis number tells you whether your quotes are built from stock or from memory.
Questions tire shops ask us
01What changes at the tire shop counter?
The counter stops walking to the lot and the rack. Size comes in from the customer, stock is checked before the quote, the install is booked into a bay slot, and the customer is told when the car is ready. The counter still sells. It just does less running.
02We use a point-of-sale and tire ordering system already. Do we keep it?
Yes. We connect to what you already run where it allows it. The quote, the stock check, and the booking use your systems. What changes is that the customer can act on the quote from their phone and the follow-up happens without someone remembering.
03How does the shop handle walk-ins alongside booked installs?
Booked installs hold bay slots sized by the job. Walk-ins are placed in the next open slot and told the real wait. The counter sees both on one board, so a walk-in does not silently push a booked customer.
04Can this run seasonal tire swap reminders for storage customers?
Yes. Customers with stored sets get a reminder with a booking link before the season turns, on the schedule you set. The shop sees who has not booked yet and can reach out to those directly.
05We do repairs, alignments, and brakes too. Does this cover those?
The same record carries any service you offer. A tire repair, an alignment, or a brake job is booked into the right slot with the right time, and the customer gets the same status messages. Add-on offers, such as an alignment with a new set, can be included in the quote.
START WITH ONE PROCESS
Bring us the quote that was given before anyone checked the rack.
We will map how it works today, find where it waits or gets repeated, and tell you whether fixing it is worth the effort.
- The mapOne process in your business, drawn end to end on a single page
- The waitEvery place it stalls or gets repeated, and who is carrying it today
- The answerWhat fixing it would take, or a straight answer that it is not worth fixing